Introduction to Part IV
Once we become aware of Toyota’s improvement kata, described in Part III, it gives rise to several new questions, such as:
How do we teach everyone in the organization the improvement kata?
How do we ensure people are engaged in the improvement process and utilize the improvement kata correctly in their daily work? How will we know what skills individuals need to work on? How do we ensure that appropriate challenges/target conditions are developed?
How do we ensure that the PDCA cycle is carried out correctly and effectively?
How will we ensure that leaders have a grasp of the true situation at the process level in the organization?
How will we pass on the improvement kata from generation to generation?
Toyota’s answer ...
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