CHAPTER 1 Introduction
You are standing in front of a group of international managers at the beginning of a training course. You are the trainer, the course leader. As you look around you see the usual mixture of facial expressions and body language - anticipation, hope, cynicism, boredom, and preoccupation. Some are chatting to their colleagues in German, French and other languages. Others, clearly too busy to socialize, are on their mobiles or deeply absorbed in their e-mails.
How are you going to cope? Will they all be familiar with the English language in which the course will be run? How will you understand them when they speak in their own language in the breakout sessions? Will they understand your jokes and witticisms? How well will ...
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