CHAPTER 2 A Model of Cultural Diversity
While we were training a group of experienced managers in a beautiful resort hotel just outside Kuala Lumpur, Malaysia, a senior manager entered the training room and approached one of his subordinates. On seeing his boss, the participant immediately rose and followed him out of the room. The boss did not look at the trainer. His subordinate made brief eye contact, smiled and nodded his head before exiting.
During the same training programme on the first morning, another participant rose without acknowledging the trainer, moved to the side of the room, spread a prayer mat on the floor and began to pray.
We put this behaviour down to cultural differences and moved on. But it concerned us that our authority ...
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