Transformed

Book description

Help transform your business and innovate like the world's top tech companies!

In INSPIRED, product thought leader Marty Cagan revealed the best practices and techniques used by the top product teams operating in the product model. Next, EMPOWERED shared the best practices and techniques used by the top product leaders to provide their teams with the kind of environment they need to thrive in the product model.

Yet, the most common question after reading INSPIRED and EMPOWERED has been: "Yes, we want to work this way, but the way we work today is so different, and so deeply ingrained, is it even possible for a company like ours to transform to the product model?"

TRANSFORMED was written to bridge the gap between where most companies are right now and where they need to be. The leaders of these companies know they must transform to compete in an era of rapidly changing enabling technology, but most of them have never operated this way before. TRANSFORMED has three big goals:

  • First, the book will educate you with a deep understanding of the product operating model, and what it means to work that way.
  • Second, the book will convince you with detailed case studies of successful transformations, that while difficult, it is absolutely possible for you to transform your company to the product operating model.
  • Third, the book will inspire you with truly impressive case studies of product innovation, showing what you too will be capable of doing once you successfully transform.

TRANSFORMED is written for those driving change, including the senior company leaders—starting with the CEO—as well as the senior executives and stakeholders who need to collaborate with the product teams, the product leaders, the members of the product teams, and all those who either support or depend on these product teams.

Written by best-selling author Marty Cagan and his partners at the Silicon Valley Product Group, TRANSFORMED is filled with real-world examples and proven, practical advice from their decades of experience helping companies move to the product operating model.

Table of contents

  1. Cover
  2. Table of Contents
  3. Title Page
  4. Copyright
  5. Dedication
  6. PART I: Introduction
    1. CHAPTER 1: Who Is This Book For?
    2. CHAPTER 2: What Is a Product Operating Model?
    3. CHAPTER 3: Why Transform?
      1. A Competitive Threat
      2. A Compelling Prize
      3. Frustrated Leaders
    4. CHAPTER 4: A Typical Transformation
      1. A New Start
      2. Friction and Pushback
      3. Focus on Predictability
      4. Note
    5. CHAPTER 5: The Role of the CEO
    6. CHAPTER 6: A Guide to TRANSFORMED
      1. Note
  7. PART II: Transformation Defined
    1. CHAPTER 7: Changing How You Build
      1. Notes
    2. CHAPTER 8: Changing How You Solve Problems
      1. Empower Teams with Problems to Solve
      2. Product Discovery
      3. True Collaboration with Stakeholders
    3. CHAPTER 9: Changing How You Decide Which Problems to Solve
      1. Disrupting Product Planning
      2. Disrupting Yourselves Before You're Disrupted
      3. Customer-Centric Product Vision
      4. Insight-Driven Product Strategy
      5. The Role of Product Leadership
      6. Note
  8. PART III: Product Model Competencies
    1. CHAPTER 10: Product Managers
      1. Note
    2. CHAPTER 11: Product Designers
      1. How the Product Works
      2. Product Discovery
    3. CHAPTER 12: Tech Leads
      1. Notes
    4. CHAPTER 13: Product Leaders
      1. Management
      2. Leadership
      3. Note
    5. CHAPTER 14: Innovation Story: Almosafer
      1. Company Background
      2. The Problem to Solve
      3. Discovering the Solution
      4. The Results
  9. PART IV: Product Model Concepts
    1. CHAPTER 15: Product Teams
      1. Principle: Empowered with Problems to Solve
      2. Principle: Outcomes over Output
      3. Principle: Sense of Ownership
      4. Principle: Collaboration
      5. Note
    2. CHAPTER 16: Product Strategy
      1. Principle: Focus
      2. Principle: Powered by Insights
      3. Principle: Transparency
      4. Principle: Placing Bets
    3. CHAPTER 17: Product Discovery
      1. Principle: Minimize Waste
      2. Principle: Assess Product Risks
      3. Principle: Embrace Rapid Experimentation
      4. Principle: Test Ideas Responsibly
    4. CHAPTER 18: Product Delivery
      1. Principle: Small, Frequent, Uncoupled Releases
      2. Principle: Instrumentation
      3. Principle: Monitoring
      4. Principle: Deployment Infrastructure
      5. Notes
    5. CHAPTER 19: Product Culture
      1. Principle: Principles over Process
      2. Principle: Trust over Control
      3. Principle: Innovation over Predictability
      4. Principle: Learning over Failure
    6. CHAPTER 20: Innovation Story: Carmax
      1. Company Background
      2. The Problem to Solve
      3. Discovering the Solution
      4. The Results
  10. PART V: Transformation Story: Trainline
  11. PART VI: The Product Model in Action
    1. CHAPTER 21: Partnering with Customers
      1. Promises
      2. Product Discovery
      3. Product Delivery
      4. Happy, Referenceable Customers and Business Impact
      5. Note
    2. CHAPTER 22: Partnering with Sales
    3. CHAPTER 23: Partnering with Product Marketing
      1. Market Understanding and Competitive Analysis
      2. Product Go-to-Market
      3. Key Product Decisions
      4. Customer Discovery Program
      5. Messaging and Positioning
      6. Customer Impact Assessment
      7. Pricing and Packaging
      8. Sales Enablement
    4. CHAPTER 24: Partnering with Finance
      1. Testing the Product Model
      2. Product and Finance Collaboration
      3. Requests of Finance
    5. CHAPTER 25: Partnering with Stakeholders
    6. CHAPTER 26: Partnering with Executives
      1. Decisions
      2. Outcomes
      3. Disagreements
      4. Promises
      5. Surprises
      6. Trust
    7. CHAPTER 27: Innovation Story: Gympass
      1. Company Background
      2. The Problem to Solve
      3. Discovering the Solution
      4. The Results
  12. PART VII: Transformation Story: Datasite
  13. PART VIII: Transformation Techniques
    1. CHAPTER 28: Transformation Outcome
    2. CHAPTER 29: Transformation Assessment
      1. Overview
      2. High-Level Assessment
      3. The Detailed Assessment
      4. Note
    3. CHAPTER 30: Transformation Tactics—Competencies
      1. Product Model Competencies
    4. CHAPTER 31: Transformation Tactics—Concepts
      1. Product Teams
      2. Product Delivery
      3. Product Discovery
      4. Product Strategy
      5. Product Culture
    5. CHAPTER 32: Transformation Tactics—Adoption
      1. Pilot Teams
      2. Product Model Dimensions
      3. Top Down and Bottom Up
      4. Coaching Stakeholders
      5. Stakeholder Briefings
      6. Managing Existing Commitments
    6. CHAPTER 33: Transformation Evangelism
      1. The Transformation Plan
      2. Continuous Evangelism
      3. The Value of Quick Wins
      4. Constantly Beat the Drum
    7. CHAPTER 34: Transformation Help
      1. Managers as Coaches
      2. In-House Product Coaches
      3. External Product Coaches
      4. Finding a Product Coach
      5. Product Coach: Gabrielle Bufrem
      6. Product Coach: Hope Gurion
      7. Product Coach: Margaret Hollendoner
      8. Product Coach: Stacey Langer
      9. Product Coach: Dr. Marily Nika
      10. Product Coach: Phyl Terry
      11. Product Coach: Petra Wille
    8. CHAPTER 35: Innovation Story: Datasite
      1. Company Background
      2. The Problem to Solve
      3. Discovering the Solution
      4. The Results
  14. PART IX: Transformation Story: Adobe
  15. PART X: Overcoming Objections
    1. CHAPTER 36: Objections from Customers
    2. CHAPTER 37: Objections from Sales
    3. CHAPTER 38: Objections from the CEO and Board
    4. CHAPTER 39: Objections from Line of Business
    5. CHAPTER 40: Objections from Customer Success
    6. CHAPTER 41: Objections from Marketing
    7. CHAPTER 42: Objections from Finance
    8. CHAPTER 43: Objections fromHR/People Ops
    9. CHAPTER 44: Objections from the CIO
    10. CHAPTER 45: Objections from the PMO
    11. CHAPTER 46: Objections from Inside Product
      1. Note
    12. CHAPTER 47: Innovation Story: Kaiser Permanente
      1. Company Background
      2. The Problem to Solve
      3. Discovering the Solution
      4. The Results
  16. PART XI: Conclusion
    1. CHAPTER 48: Keys to Successful Transformation
      1. 1. The Role of the CEO
      2. 2. The Role of Technology
      3. 3. Strong Product Leaders
      4. 4. True Product Managers
      5. 5. Professional Product Designers
      6. 6. Empowered Engineers
      7. 7. Insights-Based Product Strategy
      8. 8. Stakeholder Collaboration
      9. 9. Continuous Evangelization of Outcomes
      10. 10. Corporate Courage
    2. CHAPTER 49: Innovation Story: Trainline
      1. Company Background
      2. The Problem to Solve
      3. Discovering the Solution
      4. The Results
  17. Learning More
  18. Acknowledgments
  19. About the Authors
  20. End User License Agreement

Product information

  • Title: Transformed
  • Author(s): Marty Cagan
  • Release date: March 2024
  • Publisher(s): Wiley
  • ISBN: 9781119697336