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Transforming Performance Measurement
book

Transforming Performance Measurement

by Dean R. Spitzer
February 2007
Intermediate to advanced
256 pages
9h 25m
English
AMACOM
Content preview from Transforming Performance Measurement

CHAPTER 9

Measurement Leadership

Embarking upon the kind of transformation of performance measurement presented in this book—much less completing it—is no small undertaking. Therefore, it should come as no surprise that the single most important aspect of transforming organizational performance measurement is leadership. I cannot emphasize too strongly the crucial role of organizational leaders, whether you are leading a project, department, or an entire organization, or whether your organization is a business, government agency, hospital, school, religious institution, or any other type of organization. In this chapter I will explain the challenges of “measurement leadership” and provide recommendations for implementing and sustaining the ...

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Publisher Resources

ISBN: 9780814408919