Chapter 2

1.Friedman (2006).

2.Porter (1985), pp. 11–16.

3.Porter (1985), p. 18.

4.Porter (1985), p. 53.

5.The Supply Chain Council (2007).

6.For more on EVA, see Stern-Stewart website at www.sternstewart.com

7.Vickery, Jayaram, Droge, and Catalone (2003).

8.Colman (2003).

9.Kaplan and Norton (1996).

10.Prober (2000).

11.Aberdeen Group (2001).

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