Chapter 3

1.Wikipedia (2012).

2.Smith (1776).

3.Weber (1947 translation).

4.Ashkenas et al. (1995).

5.This example is based on a case study, Dynamic Aircraft, by Dobler, Lee, and Burt (1995) in Purchasing and Supply Management: Text and Cases.

6.Goleman (1995).

7.Senge (1990).

8.Follett (1933).

9.Ashkenas et al. (1995).

10.Senge (1990).

11.Senge (1990).

12.Senge (1990).

13.Drucker (1973).

14.Ashkenas et al. (1995).

15.Lawrence D. Miles Foundation (2012).

16.Senge (1990).

17.Ashkenas et al. (1995).

18.Likert (1961).

19.Nonaka and Takeuchi (1995).

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