Acknowledgements
This book would not have been possible without significant contributions to my thinking, as well as huge encouragement, from a large number of people. Some read early drafts of chapters, others helped shape my ideas; these were the brave ones who took on the unenviable task of helping these words make sense. I have a huge debt of gratitude to those who forced me to move from confusion to order. As always, I take full responsibility for any weaknesses or lapses of logic in this book, but fully extend my thanks to the numerous people who helped me make it as convincing as it could possibly be. There are many more on this list than I can individually name.
Those individuals and organizations that let me case study and interview ...
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