Introduction
There is, it seems to us,
At best, only a limited value
In the knowledge derived from experience.
The knowledge imposes a pattern, and falsifies…
T S ELIOT, ‘EAST COKER’
For the vast majority of people at work, many of the ideas in this book will appear beyond reach. Their experience has taught them to have low expectations at work, and that most organizations are relatively dysfunctional; most leadership is poor and self-serving, and learning takes place on a limited, need to know basis. If we look at the various reports that detail the number of employees engaged at work, the average percentage is around one-third. (See, for example, the annual State of the American Workplace report that is produced every year by the Gallup organization ...
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