March 2011
Beginner
272 pages
6h 11m
English
book
Sharing Hidden Know-How: How Managers Solve Thorny Problems with the Knowledge Jam
by Katrina B. Pugh
Overview
To manage business operations â let alone innovate â amid frequent restructurings, outsourcings and retirements, leaders must quickly capitalize on hidden know-how (knowledge). That is, know-how that lives inside their organizations or networks â in the teams, processes and experts that comprise them.
Yet, many organizations are coming up short in this race. Knowledge sharing and transfer have been reduced to reports, e-mails and tweets replacing vital personal interaction. The lack of meaningful conversation coupled with intense fragmentation across organizations and networks has left leaders floating in a sea of information and ideas without a map to channel insight into action.
Sharing Hidden Know-How starts the conversation that allows organizations to take what they know to the bank. The âhow-toâ/âhow-actâ guidebook unveils Knowledge Jam, a facilitated collaborative method for helping organizations rediscover the fundamental discipline of knowledge transfer â the conversation.
Developed by Katrina Pugh, president of AlignConsulting, the proven process uses human interaction to capture unwritten insights, and more importantly to put them to work. Offering a step-by-step process and practical tools,Sharing Hidden Know-How will help any organization harness untapped knowledge to solve today's thorny problems:
Accelerating New Product Development and Market and Segment Innovations
Maximizing Combined Knowledge in Mergers Integrations, Restructurings, Off-shoring and Outsourcing
Overcoming Information Overload (Focus on Social Media)
Smoothing Executive Transitions and Succession Planning
Smoothing Team Transitions
Spreading Insight across Geographies and Network Partners
Tapping into Sales Insights
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