WHAT IS BETTER: AN OUTSIDE OR INSIDE FACILITATOR?CAN A BROKER BE AN ORIGINATOR?SHOULD I AUDIO-RECORD A KNOWLEDGE JAM?WHAT IF YOU CAN’T JAM IN REAL TIME? (THE WIKI ALTERNATIVE)WHERE DOES KNOWLEDGE JAM FIT IN A KM PROGRAM? DOES IT HAVE TO?HOW CAN KNOWLEDGE JAM JUMP-START AN ENTERPRISE 2.0 (SOCIAL MEDIA) INITIATIVE?