Sharing Hidden Know-How: How Managers Solve Thorny Problems with the Knowledge Jam

CHAPTER 8

COMPARING KNOWLEDGE JAM TO OTHER KNOWLEDGE-CAPTURE METHODS

“Comparing Knowledge Jam to Other Knowledge-Capture Methods” proposes a model for looking at Knowledge Jam’s properties alongside other knowledge capture/transfer methods. Many managers have asked, “What’s new here?” To help you answer that question, I provide a side-by-side comparison so that you can consider when Knowledge Jam might replace or complement other methods that you are currently using to bring out and share know-how. Knowledge Jam is in good company, but it is the only practice that scores high on all three method components: structure and intention (Facilitation), sense-making (Conversation), and knowledge pull and integration (Translation).

“It was quickly evident ...