APPENDIX E KNOWLEDGE JAM PRACTICE FAQS
Several clients and colleagues have asked me about how to optimize the Knowledge Jam process, expand its benefits, and set up the Knowledge Jam organization for success. I’ve compiled the most common here as FAQs.
WHAT IS BETTER: AN OUTSIDE OR INSIDE FACILITATOR?
I have been both an insider and an outsider. I found that the benefits of being an outsider were that I didn’t need to tiptoe around the “sleeping lions” or “sacred cows” during the Planning and Discover/Capture steps. I also could stand back objectively during the inevitable debates that would occur during the Select and Plan steps. Another advantage was that I could accumulate and share (anonymously) interesting patterns I’d seen with different ...
