APPENDIX D CASE STUDIES
CASE STUDY: INSTITUTE FOR HEALTHCARE IMPROVEMENT (HEALTHCARE QUALITY IMPROVEMENT NON-PROFIT)
What do you do when you have knowledge spread around the heads of multiple people in multiple organizations—and they themselves don’t even consider themselves experts? Here’s an example of just that: A community of healthcare quality practitioners with some remarkable successes and some failures, but few seeing what we call the “wider view”—the cause and effect of their teams’ success.
The Institute for Healthcare Improvement, a not-for-profit organization dedicated to fostering improvements in healthcare delivery throughout the world, saw the imperative of knowing what made healthcare quality improvement teams successful. Spreading ...
