Sharing Hidden Know-How: How Managers Solve Thorny Problems with the Knowledge Jam

CHAPTER 9

BUILDING A KNOWLEDGE JAM PRACTICE

“Building a Knowledge Jam Practice” shows how to define, sell, staff, launch, and evaluate a Knowledge Jam program. You’ll also find frameworks to model your Knowledge Jam business case. I invite you to explore how to integrate Knowledge Jam into a larger KM or innovation strategy. And I propose Knowledge Jam facilitation—with its strategizing, planning, eliciting, and motivating—as a leadership developmental opportunity.

“We don’t make money when our planes are on the ground.”

SOUTHWEST AIRLINES

So it is with knowledge: the ROI for capturing knowledge is zero (or worse) if it isn’t in motion. In an economy where market dominance is fleeting and corporations, governments, and non-profits seek more work ...