February 2007
Beginner
400 pages
4h 25m
English
book
101 Ways to Improve Customer Service: Training, Tools, Tips, and Techniques
by Glen Arm Lorraine L. Ukens Team-ing with Success Maryland
Content preview from 101 Ways to Improve Customer Service: Training, Tools, Tips, and Techniques
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Chapter 24. Tongue-Tying Twisters: Word Enunciation
Goal
To communicate clearly and precisely through voice and diction. Participants will practice reading and pronouncing words by saying tongue twisters.
Time Required
Approximately 30 minutes
Group Size
Subgroups of four or five persons each
Materials
One copy of the Tongue-Tying Twisters Handout for each participant.
One sheet of paper and a pencil for each participant (optional).
Process
Introduce the session by stating that the ability to communicate clearly and concisely is an important part of providing exceptional customer service. This activity is designed to help participants practice these skills in a fun and amusing way.
Form subgroups of four or five persons each.
Distribute one copy of the handout to each participant.
Explain that the members of each group are to read all twelve sentences out loud, first individually in round-robin format and then in unison. Continue until time is called.
Allow approximately 10 minutes for the task to be completed, and then call time.
Optional: Distribute one sheet of paper and a pencil to each participant and ask each person to write an original tongue twister. Direct members of each group to pass their sheets to other members, who will read the twisters out loud.
Facilitate a large group discussion by ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.