February 2007
Beginner
400 pages
4h 25m
English
book
101 Ways to Improve Customer Service: Training, Tools, Tips, and Techniques
by Glen Arm Lorraine L. Ukens Team-ing with Success Maryland
Content preview from 101 Ways to Improve Customer Service: Training, Tools, Tips, and Techniques
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Chapter 73. Picture Perfect: Communicating Quality
Goal
To communicate perceptions of quality customer service through printed media. Participants will create an advertisement on customer service using specific words and phrases.
Time Required
Approximately 1 hour
Group Size
Subgroups of four or five persons each, with a maximum of thirty participants
Materials
Three 3″ × 5″ index cards and a pencil for each participant
One poster board sheet and a set of felt-tipped markers in a variety of colors for each subgroup
Masking tape for posting
Process
Form subgroups of four or five persons each.
Distribute three index cards and a pencil to each participant.
Explain that individuals have 2 minutes to write on each card one word that relates in some way to customer service.
Allow approximately 2 minutes for completion of the task.
Collect all the cards and shuffle them. Redistribute the cards, providing three to each person.
Explain that each group is to examine the cards and choose the five cards with the words that they feel are most often used in relation to customer service in general.
Allow approximately 5 minutes for discussion and then collect the extra cards from all groups.
Explain that each group will incorporate the selected words into a comprehensive poster advertisement about quality customer ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.