February 2007
Beginner
400 pages
4h 25m
English
book
101 Ways to Improve Customer Service: Training, Tools, Tips, and Techniques
by Glen Arm Lorraine L. Ukens Team-ing with Success Maryland
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Chapter 45. Just the Fax: Fax Information File
Leader
More times than necessary, employees can waste precious time accessing customer files in order to locate a correct fax number. Here’s a suggestion to help make your office more efficient by eliminating this potentially frustrating time waster.
Action
Create a customer fax directory:
Obtain a small alphabetized Rolodex unit.
Provide employees with several blank Rolodex cards and ask them to complete a card with the name and fax numbers for each of their regular customer contacts, both internal and external.
Collect the cards, check for duplicates (make sure numbers are the same), and then file them in the appropriate letter sections of the Rolodex.
Place the Rolodex unit next to the fax machine to be used as a reference directory whenever someone doesn’t have a number.
Make it a rule that new numbers are to be entered as necessary.
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
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I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.