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Part I Relationship Skills
Chapter 1 Gracious Behavior
How Would Others Describe You?
The Technical Ceiling
The Road to Becoming a Gracious Professional
Choosing Relationships over Correctness
Learning to Delegate
Life Is Reflexive
Life or Death for Effective Communications
Integrity and Honesty Without Bluntness
Don’t Bury Issues—They Will Come Back
Provide a Professional Service
Forgive Past Offenses
Chapter 2 Communication
Listen First, Talk Later
Avoid the Feeding Frenzy on Imperfections
Prefer Yes over No
Establishing Trust in the Sales Process
Reserve Your No’s for Special Occasions ...
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