Part I: Relationship Skills

Technology does not run an enterprise; relationships do.

—Patricia Fripp

The most important single ingredient in the formula of success is knowing how to get along with people.

—Theodore Roosevelt, U.S. President

I am convinced that nothing we do is more important than hiring and developing people. At the end of the day you bet on people, not on strategies.

—Larry Bossidy, CEO of Allied Signal

If you wish to make a man your enemy, tell him simply, “You are wrong.” This method works every time.

—Henry C. Link

The real art of conversation is not only to say the right thing in the right place, but to leave unsaid the wrong thing at the tempting moment.

—Lady Dorothy Nevill, English Writer

This first part of the book focuses ...

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