Footnotes

Chapter 1

1. Casciaro, Tiziana; Lobo, Miguel Sousa. (2005). “Fool vs. Jerk: Whom Would You Hire?” HBS Working Knowledge. http://hbswk.hbs.edu/item/4916.html

Chapter 2

1. Novak, William. (1987). Iacocca: An Autobiography. Bantam Dell.

2. http://thenichereport.com/2010/04/establishing-trust-in-the-sales-process/

Chapter 4

1. Heylighen F. (1995). Occam’s Razor. In: Principia Cybernetica (http://pcp.vub.ac.be/OCCAMRAX.html).

Chapter 5

1. “Politics.” 2011. Wikipedia. Wikipedia Foundation. Retrieved June 15, 2011, from http://en.wikipedia.org/wiki/Politics.

Chapter 7

1. Joss Whedon. Great-Quotes.com, Gledhill Enterprises, 2011. Retrieved June 14, 2011, from http://www.great-quotes.com/quote/40898

2. “Passion.” Wikipedia. (2011). Wikimedia ...

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