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29 Leadership Secrets from Jack Welch: Abridged from Get Better or Get Beaten (Second Edition) by Robert Slater

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LEADERSHIP SECRET 19LISTEN TO THE PEOPLE WHO ACTUALLY DO THE WORK

FROM THE FILES OF JACK WELCH

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Our desire to tap into this creativity … to listen more clearly to these ideas … led us to a process we call Work-Out.

The subject of this chapter began as a GE paradox. Jack Welch, one of the country’s toughest and most aggressive bosses, brought forth a program designed to let workers become their own bosses.

By doing so, he changed his company.

THE NAME AND THE MODEL

Like all ambitious programs, this one needed a name.

Welch had been talking about “working out the nonsense of GE” and dealing with problems that needed to be “worked out.” Not surprisingly, ...

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