29 Leadership Secrets From Jack Welch

LEADERSHIP SECRET 24MAKE SURE EVERYONE UNDERSTANDS HOW SIX SIGMA WORKS

FROM THE FILES OF JACK WELCH

Quality is the next act of productivity.

Following Motorola’s lead, General Electric designed a Six Sigma quality program comprising four steps to be applied to every process and transaction:

1. Measure. Identify the key internal process that influences “critical-to-quality” issues (CTQs) and measure the defects generated relative to identified CTQs. Defects are defined as out-of-tolerance CTQs. The end of this phase comes when the Black Belt can successfully measure the defects generated for a key process affecting the CTQ.

2. Analyze. The objective ...