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29 Leadership Secrets from Jack Welch: Abridged from Get Better or Get Beaten (Second Edition) by Robert Slater

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LEADERSHIP SECRET 24MAKE SURE EVERYONE UNDERSTANDS HOW SIX SIGMA WORKS

FROM THE FILES OF JACK WELCH

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Quality is the next act of productivity.

Following Motorola’s lead, General Electric designed a Six Sigma quality program comprising four steps to be applied to every process and transaction:

1. Measure. Identify the key internal process that influences “critical-to-quality” issues (CTQs) and measure the defects generated relative to identified CTQs. Defects are defined as out-of-tolerance CTQs. The end of this phase comes when the Black Belt can successfully measure the defects generated for a key process affecting the CTQ.

2. Analyze. The objective ...

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