September 2002
Beginner
108 pages
2h 11m
English
Content preview from 29 Leadership Secrets From Jack WelchBecome an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
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LEADERSHIP SECRET 25MAKE SURE THE CUSTOMER FEELS QUALITY
FROM THE FILES OF JACK WELCH
It’s really gone from a quality program to a productivity program to a customer satisfaction program to changing the fundamental DNA of the company.
In his 1999 letter to shareholders, Jack Welch proudly explained the program’s impact on the company.
During the initial 2 years, he noted, GE had invested some $500 million in training its work force. It had also dedicated some of its best talent, literally thousands of employees, full time to Six Sigma projects.
Nearly every professional worker at GE had become a Green Belt, with 3 weeks of training and one Six ...
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I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.