August 2008
Intermediate to advanced
250 pages
7h 31m
English
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CONCLUSION
Looking to the Future
The history of complaint handling over the last twenty years paints its own compelling story about the future. The vast amount of research conducted points to basic truths about complaints that haven’t changed much in the past two decades and probably will not change much unless a fundamental shift occurs in the prevailing mind-set about complaints. As a clear-cut example, the limited response to written complaints (about 50 percent) hasn’t budged in two decades. Yet this is something that could be easily changed.
We have to ask ourselves why behavior patterns on the part of both consumers and organizations continue to remain the same. There’s no reason for customers to not complain at a greater frequency than ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.