June 2025
Intermediate to advanced
240 pages
4h 48m
English
Content preview from Agentforce
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Index
Page numbers followed by f and n refer to figures and numbers, respectively.
- a16z, 82
- Accountability, 68, 95, 162
- Actions. See also Topics
- accountability in, 95
- adding, 23f, 110f
- in Agent Builder, 109–110, 190
- in Agentforce Merchant, 130
- in Agentforce Personal Shopper, 130
- as AI agent component, 102
- in Atlas, 55, 93, 98, 188–189
- constraint for, 120
- of copilots, 52–53
- in CoT reasoning, 92, 196n
- custom, 122
- in Data Cloud, 58, 79
- defining, 17–19, 116, 191
- definition of, 194n
- in Plan Tracer, 112
- prebuilt, 125
- in Prompt Builder, 101, 103, 201n
- in sales coaching, 124
- in sales development, 123, 149
- in service calls, 145
- in Slack, 132
- suggestions for, 22
- testing, 117
- usage of, 135–137, 140
- Action Library, 109
- Action plans, 6, 9, 90, 94, 153
- Activation, 79–80
- Addeco, 2
- “Administrivia,” 151
- Agent Builder:
- in Agentforce, 62, 99, 189
- agentic AI by, 188
- in Atlas Reasoning Engine, 8
- augmentation in, 121
- Batch Test button in, 117
- building custom agents with, 21
- building service agents with, 133
- definition of, 55
- description of, 108f
- early usage of, 201
- in Einstein Studio, 100
- natural language in, 190
- and Plan Tracer, 111
- procedures of, 102, 106–112, 135–136
- prompt templates in, 103
- testing agents in, 112f, 117
- topics of, 109
- Agent Economy, 120, 202n
- Agent swarms, 89
- Agentforce:
- Agentforce Analytics, 114
- Agentforce Assistant for CRM, 49. See also Einstein Copilot
- Agentforce Buyer,
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.