June 2025
Intermediate to advanced
240 pages
4h 48m
English
Content preview from Agentforce
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.
Chapter 2What Is Agentforce, Anyway?
Agentforce is a platform that provides a safe way to bring artificial intelligence agents into the workplace so they can help people do their jobs. The Agentforce platform includes both out-of-the-box AI agents that are ready to go to work and a suite of tools that let you build your own agents to do almost anything you can imagine.
The goal of Agentforce is to provide a safe – there's that word again – way for companies to add a new kind of tightly defined yet autonomous team of virtual workers into their org charts. These virtual workers, which we call AI agents or just agents, are designed to make the human workers' lives easier by taking on some of their tasks and also doing things they didn't have time to do before.
The ultimate purpose of Agentforce is to make artificial intelligence more useful in the day-to-day flow of work to make it more like a good employee and less like a “science experiment.” Ultimately, Agentforce lets you put AI to work to improve your customers' experience.
Within a few days of Agentforce's launch in the fall of 2024, hundreds of agents had been built and many enterprise-grade agents were deployed, doing things like helping to handle product returns for Saks, managing reservations and loyalty for OpenTable, and dealing with back-to-school textbook order spikes for Wiley.1
Around the time of the launch, a technical reporter noted “Salesforce's push for more autonomous AI tools that handle repetitive tasks ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.