Agentforce

Chapter 12How Do You Control an Agent and Give It Orders?

It can sometimes seem that big software companies use product names to mystify and bewilder their customers. This is rarely the case. Remember, technology is always changing. It has that in common with people and the world. As Heraclitus said in the quote that is the second most used at tech conferences, “You cannot step into the same river twice.”ⁱ That's because it keeps moving.

Since the names of things do change, as do pricing and packaging, it's more important to focus on functions and what the tools can do for us.

To reiterate, Agentforce is a digital labor platform, built on top of the Salesforce platform, and it has three unique components:

• Atlas Reasoning Engine
• Agent Builder
• Testing Center

We've just admired the first, so in this section we will move on to the other two, with an apercu. Said apercu is called Prompt Builder. It is this slip-in that explains the seemingly tangential opening to this chapter. Prompt Builder is not technically a feature unique to Agentforce, but it is nonetheless integral to its function.

Prompt Builder is part of the Salesforce AI stack, which supports AI features and services across the Salesforce platform – for Agentforce and also for everything else. This AI stack booted up more than 10 years ago and provides both out-of-the-box and bring-your-own (BYO) support for managing, training, and tuning AI models. It also furnishes foundational services like RAG, feedback loops, and ...