June 2025
Intermediate to advanced
240 pages
4h 48m
English
Content preview from Agentforce
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.
Chapter 22So What Was This Book All About, Anyway?
We started with a bang: the secret subterranean kickoff for Agentforce in San Francisco, about a month after the Salesforce Dreamforce event. Co-founder Marc Benioff and the leadership team made it clear they believed this was a transformative moment in technology and that Salesforce had a unique chance to capture a lead in the agentic AI revolution. But they had to move fast.
In Chapter 2 we discussed “What is Agentforce, anyway?” The answer: Agentforce is a platform that provides a safe way to bring artificial intelligence agents into the workplace so they can help people do their jobs. It includes both out-of-the-box AI agents that are ready to go to work and a suite of tools that let you build your own agents to do almost anything you can imagine. They're valuable because workplaces are facing a labor shortage now that's slowing growth. Agentforce is a digital labor platform to enhance human productivity through AI.
Chapter 3 described how Agentforce actually works. If you can describe a task in natural language, it's likely an agent can be created to do it. All you need is a clear and complete description of the job you want your agent to do. Agentforce is set up with an awareness of how your business works based on the data to which you have given it access. We showed how giving an agent a new skill is often as easy as defining its topic areas (“returns,” “appointments”), giving it instructions and guardrails, and providing ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.