June 2025
Intermediate to advanced
240 pages
4h 48m
English
Content preview from Agentforce
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Foreword
by Marc Benioff, CEO and Co-founder, Salesforce
I'm a member of the last generation of CEOs to manage an all-human workforce.
I can honestly say that when I co-founded Salesforce in a one-bedroom apartment on Telegraph Hill in San Francisco in 1999, I had no idea I would ever write that sentence. Artificial intelligence has come very far, very fast – and we've only just begun to realize its impact on our work and our lives.
Machines are now able to do things that would have seemed miraculous even 10 years ago. AI is able to carry on natural conversations, answer complex questions, summarize call transcripts, create images and videos based on simple prompts, and even write poetry.
As impressive as all this is, it's just a start. We have entered into an era when AI agents cannot just chat but also think, make decisions on their own, and take action on those decisions. AI agents are already taking their place as part of a hybrid agent-human workforce – what I called a “global digital labor platform” when we launched Salesforce Agentforce in 2024.
Agentforce is the first trusted platform that enables global enterprises to put AI agents to work, alongside a human workforce, to enhance efficiency and prime productivity. It is a major transformation, one that is already providing value to thousands of our customers around the world.
This agentic AI moment is like nothing I've seen before in my career. It's as important as the introduction of the Internet, which made Salesforce.com ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.