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Agentforce
book

Agentforce

by Martin Kihn, Marc Benioff
June 2025
Intermediate to advanced
240 pages
4h 48m
English
Wiley
Content preview from Agentforce

Agentforce Kickoff, San Francisco

The day after the 2024 presidential election, Salesforce’s co-founder Marc Benioff assembles the 500 top leaders of his 80,000-person company in a windowless basement room at the Ritz Carlton San Francisco for an emergency summit.

Security is tight: employees are required to scan their badge at every elevator and hallway; bags are checked; homework is mandated.

The election isn’t mentioned. The date is a coincidence. The topic at hand is what Benioff believes is “the biggest thing to happen in any of our lifetimes” – something he’s decided to call Agentforce.

It will soon be a recognizable brand: Salesforce is preparing a massive TV campaign, and there’s already a billboard on Highway 101 to the SFO airport with the company’s trademark cartoon animals, rebuilt as robots in Ray-Bans, attesting “I Chose Agentforce.”

In a few months, there would even be a commercial during that strategic conversation between the Chiefs and the Eagles otherwise known as Super Bowl LIX. All of this AI awareness features Salesforce’s brand ambassador, Matthew McConaughey, at his Texas-whimsical best, reciting lines he seems to have written himself.

The campaign’s tag line morphs to “What AI Was Meant to Be.”1

Now the last time you saw an ad during the Super Bowl for a CRM company was … never.i Salesforce’s investment in associating its brand with AI and in making this astonishing, unsettling technology seem less frightening is unprecedented.

But this is an unprecedented ...

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Publisher Resources

ISBN: 9781394349227