June 2025
Intermediate to advanced
240 pages
4h 48m
English
Content preview from Agentforce
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.
Chapter 1Call My Agent!
Welcome to Agentforce: Harnessing the Agency of AI to Scale, Grow, and Lead Any Industry.
As you have probably guessed, this is a book about something called Agentforce. Agentforce was developed and is offered by Salesforce, one of the largest software companies in the world and the number-one customer relationship management (CRM) provider for many years.
If you've heard about Agentforce already and you're not a Salesforce customer, it's probably because it is the only AI agent platform that's advertised during football games. If you saw the ad with Matthew McConaughey drenched in the rain outside a high-end bistro while a gloating Woody Harrelson calls him “buddy” from a nearby sheltered table – and McConaughey explains that an AI agent could have prevented this dining disaster – well, that's Agentforce. Or if you were hustling through LaGuardia or the SFO airport and saw a billboard proclaiming “Agentforce can help thousands of shoppers with spot-on style recos. Every second.” – that too.
The topic of this book is much bigger than a single product from a single company. It is about nothing less than a total transformation in the way work gets done in the modern enterprise, large or small. It's about how you can actually use the recent, mind-bending advances in the power of artificial intelligence (AI) to act alongside human workers, doing real work like helping customers, nurturing leads, and – yes indeed – finessing dinner reservations.
That's right: ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.