CHAPTER 5

Activates Potential

Definition

The Best Boss observes, values, acknowledges, and takes steps to activate the present capability and future potential of the individual.

Favorite Quotes From the Study

Worked hard to provide a leadership role for me in those events and would often defer to or ask my opinion in front of his very important customers. This was a gesture of explicit trust and belief in what I could bring to the table and it gave me just enough runway over time to develop confidence among a very select and successful group of people.

He would do all sorts of things to get me out of my comfort zone—push me, even sometimes provoke me. He saw the potential but also saw that I was holding something back and wouldn’t accept that ...

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