Our fourth skill is your ability to adopt a flexible style of influence during conversation. We’ll look at the different ways you influence someone during a conversation and highlight a range of ways to do that. We’ll build on previous principles, for example directive and less directive styles, and show how it’s not a choice between the two: sometimes you can move between or combine styles. As you’d expect, I’ll offer hints, tips and guidance to encourage you to get the most from the ideas.
What do we mean by ‘flexible style of influence’? ...
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