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Brilliant Coaching 3e, 3rd Edition by Julie Starr

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On-line: Response Coaching

Response Coaching occurs when you take a coaching posture as an automatic behaviour response to someone’s day-to-day issues or challenges. So when you are faced with these issues or questions, instead of fixing them you coach them. Opportunities to do this often occur in the live operational environment, for example in everyday discussion and chats with your colleagues. You’ll remember we call this ‘on-line’ (and away from the workplace is ‘off-line’). The principles also work well for tele-phone calls and even in email communication. Situations might range from a trivial question from a junior colleague, such as ‘The meeting room’s double-booked, ...

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