Building Portals, Intranets, and Corporate Web Sites Using Microsoft Servers
by James J. Townsend, Dmitri Riz, Deon Schaffer
Collaboration Tools
Today's portals should contain collaborative tools such as online presence awareness, instant messaging, virtual communities, threaded discussion, and user profiles. According to a study cited by IBM, 70% of those implementing a portal desire collaborative features.[1] For interacting with the public, a virtual community can create a sense of belonging and create closer relationships than with a read-only web site. You may want to allow customers to share information and tips with one another, or ask technical support questions in a moderated forum (Figure 2.10).
[1] IBM, “A Portal Strategy to Deliver a Complete Portal Solution for E-Business,” April 2002, p. 11. ftp://ftp.software.ibm.com/software/websphere/portal/pdf/G325-5537-00.PDF ...
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