Building Portals, Intranets, and Corporate Web Sites Using Microsoft Servers
by James J. Townsend, Dmitri Riz, Deon Schaffer
The Human Side of Collaboration
The best-laid plans of knowledge management often beach themselves on the shoals of human behavior. In general, it is safe to assume that users fear change and will resist it whenever possible. I have seen many technically excellent knowledge management and collaboration systems designed, built, and deployed, only to sit idle while users continued with more familiar behaviors to get their jobs done.
You can make your portal much more successful by bringing users into the process early and often. Take serious heed of the pain felt by users, and understand their priorities. For instance, if traveling to remote locations is wearing people down, you may want to focus on real-time collaboration tools. One of the best ...
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