Three reasons for transformational failureRoyal Mail: From losing £1.5 million a day to £600 million profitDon’t forget to explain what remains the sameThe metaphor for changePurpose, meaning and cultureDesigning transformation programmesChange to transformationThe four pillars of transformationLeading changeThe change will never stopAn ongoing sense of urgencyLeadership is a team gameLeaders who communicate changeEmpower the peopleAdaptive cultureFrom here to thereChange and transformation checklistReferences