March 2013
Intermediate to advanced
168 pages
2h 57m
English
Content preview from Develop Your Assertiveness, 3rd Edition
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In the same way that it is impossible to become assertive just by reading a book on the subject – you have to practise assertion skills – it is also impossible to appear assertive with the tensed muscles and pounding heart associated with stress. Your body language will give you away. Whatever words you choose to say, however ‘assertive’ they might be, if delivered with the wrong tone of voice, too much or too little volume, or accompanied by inappropriate facial expression and posture, your assertiveness will be ineffective. You will be perceived as apprehensive, emotional, hostile or aggressive by the other person.
Let’s face it, while most of us would like to be assertive most of the time, the occasions where ...
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I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.