March 2013
Intermediate to advanced
168 pages
2h 57m
English
Content preview from Develop Your Assertiveness, 3rd Edition
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This chapter examines situations where you have to initiate what may be difficult interactions – such as giving criticism. It also touches on other areas where assertiveness skills are important to managers, such as attending and chairing meetings, and giving presentations, although the scope of this book does not allow an in-depth discussion of these roles.
First, consider why you are criticizing the other person. Is it to get an annoyance off your chest; to ‘have a go’ at them to make you feel temporarily better, or is it to be constructive; to work together towards a change of behaviour or attitude which will benefit you both? Of course, an assertive person will always work to the latter set of criteria. ...
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