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Developing Quality Technical Information: A Handbook for Writers and Editors, Second Edition by Elizabeth Wilde, Shannon Rouiller, Deirdre Longo, Polly Hughes, Ann Kilty Hernandez, Michelle Carey, Gretchen Hargis

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Chapter 11Applying more than one quality characteristic

The nine quality characteristics overlap. For instructional purposes, this book presents each quality characteristic in a separate chapter, but you will probably apply the guidelines for more than one quality characteristic to a piece of information. With practice, you can discern the effects of each quality characteristic and how to make improvements.

A good index, for example, must be accurate, complete, well organized, clear, and stylistically consistent. A good index contributes primarily to retrievability but also to completeness and task orientation (by including tasks as index entries). These are just some of the ways that the quality characteristics blend.

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