March 2015
Intermediate to advanced
348 pages
7h 3m
English
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Displaying voice announcements
In Chapter 2, Basic PBX Configuration, we learned how to upload or record a phrase or voice prompt when configuring an IVR or auto-attendant. Let's imagine we have an incoming call (from a port or a DID) and we just want to display a voice announcement, such as a commercial promotion, a set of instructions, or an information update of any kind and then hang upon this call or send it to a group of extensions or an IVR. The PBX | Announcements menu provides us the ability to achieve this.
For example, we need to route incoming DID 6767 to the sales extension. Using the Announcements module, the caller can hear a phrase containing important information before routing his call to an operator.
How to do it…
With the System ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.