March 2015
Intermediate to advanced
348 pages
7h 3m
English
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Configuring a queue for standard agent login
Queues must be configured according to the ways an agent can log in into them. These ways are standard login and agent callback login.
In Chapter 2, Basic PBX Configuration, we learned how to configure a queue. In this case, we will just show the way a queue can be configured in order to let agents log in by using the standard way. This way requires the agents to log into the queue, irrespective of the extension or physical device they use. The way all the parameters are configured varies from operation to operation; therefore, it is important to test the behavior of a queue before moving it to the production environment.
How to do it…
- Add the letter
Abefore the agent's number in the Static Agents field. ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
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