March 2015
Intermediate to advanced
348 pages
7h 3m
English
Content preview from Elastix Unified Communications Server CookbookBecome an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
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Description of the agent console
The agent console is the web page an agent uses for attending either incoming or outgoing calls. It uses Elastix Call Center Protocol. The console has three main sections:
- Actions
- Information Screen
- Campaign Functions
Actions
The list of actions an agent can perform in the console is as follows:
- Hang-up: Hang up the current call
- Take Break: The agent can take a break by selecting the type of break from a list, and although logged in, the agent will not receive any calls
- Transfer: This action allows the agent to perform a blind transfer to any extension from the IP-PBX.
- VTiger CRM: Opens VTiger CRM in a new web page
- End Session: Logs out the agent from the ACD
Information Screen
On this screen, all the information related to ...
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I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.