March 2015
Intermediate to advanced
348 pages
7h 3m
English
Content preview from Elastix Unified Communications Server CookbookBecome an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
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Call center reports
The Call Center module contains a set of reports that can help us check the status of our call center from a general point of view. It is very important to constantly review them to take the best advantage of our resources. These reports can be exported to a CSV file format to manipulate the information in case necessary.
The list of reports is as follows:
- Call details
- Calls per hour
- Calls per agent
- Hold time
- Login logout
- Ingoing call success
- Graphic calls per hour
- Agent information
- Agent monitoring
- Trunks used per hour
- Agent connection time
- Incoming call monitoring
How to do it…
We need to simply go to the CDR menu in order to get the information we need. The following images show some examples of call reports:
The following report shows ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
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I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.