March 2015
Intermediate to advanced
348 pages
7h 3m
English
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Adding static agents/callback extensions
In this recipe, we will show how to add static agents or extensions to a queue. In this case, the agent's extension will ring when a call arrives to the queue.
How to do it…
- To add static agents who will use the callback method, go to the Agent Options | Callback Extensions | Show Filter menu.
- Click on the New Callback Extension >> link.
- Enter the agent's number (or login ID), the Name, and the Password (twice), as shown in the next screenshot:
- By clicking on Agent Options | Agent List, we will be able to see the status of the agents, as shown in the next image:
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I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.