March 2015
Intermediate to advanced
348 pages
7h 3m
English
Content preview from Elastix Unified Communications Server Cookbook
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Queue for agent callback login
In this recipe, we will show how to configure an ACD queue for static agents. This means that the device that the agents use is not forced to log into the queue to receive calls.
How to do it…
To configure a queue by using CallBack Agent Login, declare the Static agents in the Dynamic Members section. If the agent is using an SIP device/extension, put an S before the agent ID. If the agent's extension or device uses the IAX protocol, precede the agent's ID with the letter I. In other words:
Tip
To learn more about queues and their implementation, refer to Asterisk's Wiki: https://wiki.asterisk.org/wiki/display/AST/Application_Queue ...
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