March 2015
Intermediate to advanced
348 pages
7h 3m
English
Content preview from Elastix Unified Communications Server CookbookBecome an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
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Configuring an outgoing campaign
An outgoing campaign works as follows:
- After creating the campaign and adding the database with the numbers to be dialed, the service begins to dial these numbers.
- If a call is answered, it is sent to the configured queue.
- The agent answers the call, and then the Agent Console will display the information regarding the call, and perhaps open a script (web page with the steps for attending the call) to register the information regarding the call or maybe a CRM (which stands for Customer Relationship Manager) program or some other program.
- After the call is finished, the agent's status is reset to "Available."
- If the call, when dialed, cannot be transferred, it is marked with the "no-answer" status: busy, error, wrong ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.