After creating the campaign and adding the database with the numbers to be dialed, the service begins to dial these numbers.
If a call is answered, it is sent to the configured queue.
The agent answers the call, and then the Agent Console will display the information regarding the call, and perhaps open a script (web page with the steps for attending the call) to register the information regarding the call or maybe a CRM (which stands for Customer Relationship Manager) program or some other program.
After the call is finished, the agent's status is reset to "Available."
If the call, when dialed, cannot be transferred, it is marked with the "no-answer" status: busy, error, wrong ...
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