Employee Experience Design

PostscriptA Personal Reflection from the Authors

We didn't set out to write a book. None of us needed another project, and the world already had lots of business titles. But what started as a message, a podcast, a coffee, a dog walk, a diagnosis—and a summit in Bhutan—became something we couldn't ignore. It was about building something that would outlast us.

This is how three people with different paths, cultures, and moments of courage came together around a shared conviction: that Employee Experience Design could change lives, companies, and maybe even the way we work, forever.

What brought us together was something much more personal and more powerful. A sense of calling. A shared belief that work could be different. A conviction that the experiences people have at work shouldn't just be slightly better … they should be transformational. For people and for companies.

It was about making an impact. And over time, it became clear: telling this story, and sharing what we've learned, was one way to do that.

The great convergence began when a tenacious, bold, and visionary New Zealander tuned into a podcast across the planet. The episode featured a guy who was pioneering a new concept at a rapidly growing American company, shifting from HR to EX at Airbnb. That sparked a transformation in her own company based on those same principles. Eventually, she began bringing together some of the world's most forward thinkers in Austin, Texas to align on a Manifesto for the future of Employee ...