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Employee Experience Design
book

Employee Experience Design

by Dean E. Carter, Samantha Gadd, Mark Levy
January 2026
Beginner to intermediate
240 pages
5h 27m
English
Wiley
Content preview from Employee Experience Design

11A Conversation with Melanie RosenwasserBringing UX Rigor to EX: It's a Product, Not a Perk

Background

Mel and I (Samantha) were introduced by our mutual friend, Brian Elliott, who thought we'd hit it off, and he was absolutely right. From our first conversation, we connected over our shared belief that HR can and should adopt product‐ and design‐led ways of working.

What I found so energizing about Mel is how she didn't just talk about the shift—she made it happen. Her story of retraining her entire team and embedding new practices into the Dropbox Virtual First operating model is an incredible example of what's possible when leaders commit to change. We've loved learning from each other, and I'm so excited for you to hear her story; it's full of practical insight and big inspiration.

Could you please tell us a little about your background and how you landed where you are?

I have a degree in finance, and I spent about five years in corporate finance before moving into HR. I've held a number of HR roles in compensation, learning and development, and HR business partnering at companies like GE and Apple, prior to coming to Dropbox. Today I'm the Chief People Officer at Dropbox. I've been here for 10 years.

How did you make the jump from finance to HR? What made you want to do that?

Great question. I was in a rotational development program at Gillette, the razor blade company in Boston. It was an incredibly difficult program to get into. They had thousands of applications and ...

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Publisher Resources

ISBN: 9781394329588Purchase Link